Many Orbi users have asked the same question, “How can I repair the CDIL-API-FAIL error code?” and are hoping for a prompt response. If you, like another Netgear Orbi owner, are experiencing issues related to the Orbi CDIL-API-FAIL, you’re in luck: we can help. When trying to access some device features via the Orbi app using the Orbi admin login details, users have reported receiving the Orbi CDIL-API-FAIL error code.
To elaborate, while using the Orbi app to browse the list of devices linked to their Orbi, customers get the error message “Orbi CDIL-API-FAIL.” However, the same problem also appears when users try to utilize parental controls.
What Causes Orbi CDIL-API-FAIL Error?
You may finally put an end to this persistent problem by following a few simple hacks. It is recommended that you begin with a simple restart.
- Reboot the Netgear Orbi
Stop what you’re doing and reboot your Orbi and the device where the Orbi app is installed. Maybe the Orbi CDIL-API-FAIL error code is the result of a technical problem with your devices’ hardware or software.
To solve this, you need to turn off both devices for a short period of time. Possible use in resolving the CDIL-API-FAIL problem is implied.
- Update the Orbi Firmware
If restarting the Orbi didn’t fix the problem, try upgrading the device’s firmware. Using out-of-date firmware might mean you have to live with the present problem indefinitely.
To keep your Orbi router or satellite up-to-date, you should know that the company often issues firmware upgrades. These updates are helpful since they resolve a wide range of issues and provide necessary security enhancements to your device. To see whether Orbi has released updated firmware for your specific model, go to the Orbi router login page. Upgrade the firmware as soon as possible if you have discovered an available update.
- Reinstall the Orbi App
If the app isn’t functioning properly, you may also get the Orbi CDIL-API-FAIL error code. The problem may be addressed by uninstalling the Orbi app and reinstalling it on the device. After you’re done, go to your device’s native app store and look for the Orbi app.
Once located, download it; just be sure to upgrade to the most recent version of the program. Finish the procedure? And we’re going to keep our fingers crossed! Now, use the app, sign in to your Orbi and attempt again to access the functions that were giving you the Orbi CDIL-API-FAIL error code.
It’s possible that you won’t run across the same problem again. If you’re still having problems accessing parental settings and seeing the list of devices linked to your Orbi, try the following troubleshooting method.
- Contact Your ISP
Your Orbi app’s CDIL-API-FAIL might also be due to a temporary loss of network. So, you should contact your ISP to find out whether there is an outage in your area.
In addition, double-check that both WiFi and mobile data are turned on in your mobile device. You should realize that activating two internet providers at the same time might create connection issues, perhaps including the current ones you’re experiencing.
- Change the Device
If you’ve already done everything else and still can’t get rid of the CDIL-API-FAIL error, try accessing your Orbi’s configuration page from a new computer or device.
It’s conceivable that you aren’t able to use all of your device’s functions because of an issue that is unique to your device. Check for viruses and make sure the newest version of the Orbi app is installed before making the move.
We have reached the conclusion of our troubleshooting guide for the Orbi CDIL-API-FAIL problem code. The aforementioned workarounds are meant to help you fix the issue and use your Orbi to its full potential. In case, they still do not, reset your device and set it up again in Orbi Bridge Mode